Guest Services Clerk

Birmingham, AL


Knowledgeable of immediate area, services, attractions, and events

Assisting guests in navigating property and providing information on Resort services

Contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction

Be able to perform all Ideal Services checklists AM, PM, and Overnight

Compute bills, collect payments (or authorize credit) and make change for guests

Greet guests in a friendly and warm manner

Oversee all cash/credit card transactions and maintain a personal bank

May make restaurant, transportation or entertainment reservations for guests

Answer phones and relay messages to guests and associates

Complete a daily shift audit and balance all account settlements, charges


Disinfects and maintains equipment throughout the hospital

Under the direction of the Clinical staff, provides comfort measures to Patient's – water, warm blanket

Escorts Patient's to exam rooms, during high volume periods

Ensure the safe movement of patients of all ages to and from hospital medical areas including the lab department, imaging, operating department and patient hospital rooms

Transport lab specimens and equipment, such as stretchers and wheelchairs

Assists other health care professionals, , Nursing, Technologists, Technicians, in transferring, positioning and/or caring for patients before, during and after procedures, as needed

This position requires strong interpersonal skills, written and verbal communication skills

Assists patients into and out of wheelchairs/beds/gurneys

Transports patients to the designated area of the hospital

Uses proper infection control practices