Patient Account Representative - $17-$22/HR - Birmingham, AL

Birmingham, AL

Global Team Staffing is looking for Patient Account Representatives for hospitals, private doctor offices through the Birmingham region. This is an administrative role. 

Responsibilities

The Patient Account Representative is an extension of a client’s business office staff. Representatives are responsible for making outgoing calls to insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job related duties as assigned.

 

Summary for the position:

  • Account Review and Follow-up
  • Billing
  • Complete all business related requests and correspondence from patients and insurance companies
  • Complete all assigned projects in a timely manner
  • Assist client and patients in all requested tasks
  • Communicate to client management areas of concern or areas of improvement
  • Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections

 

Job Description/Responsibilities:

  • Describe duties the position will be responsible for
  • Maintain AR <30.90% for aging greater than 90 days.
  • Ensure the integrity of quality follow up and maintain a quality review score of 2.82 or higher monthly.
  • Maintain productivity standard of 100% (6.25 accounts per hour).
  • Begin working Metrix task list immediately upon clocking in.
  • Implement the initial underpay process at the point of collection. It is the responsibility of each collector to calculate the expected reimbursement and identify any patient responsibility. With this information, the collector identifies and documents whether or not the claim has paid according to contract and verifies the balance on the account is correct.  All information is to be documented clearly, concisely and completely in both Metrix and HealthQuest.
  • Continue follow-up efforts on all accounts worked, taking the appropriate action for the age and dollar amount of the account.
  • Streamline the denial process by ensuring clean claims and avoiding duplicate rebills.
  • Ensure all denials are adjusted using the correct code based on the root cause and for the dollar amount that we would have been paid.
  • It is the responsibility of each employee to communicate information, training opportunities, trends, issues, etc.
  • It is the responsibility of each employee to completely read and respond to all emails within a timely manner. General expectation is a response within the same day, even if the response is just an acknowledgment of receipt and that more research is needed.
  • It is the responsibility of each employee to listen and respond to all voicemails within a timely manner. General expectation is a response within the same day, even if that response is just an acknowledgment of receipt and that more research is needed.
  • It is the responsibility of each employee to complete all spreadsheets and reports timely and by the assigned deadline.


Qualifications

Preferred:

  • High School Diploma or equivalent
  • 1-3 years medical office (medical billing/collecting) experience
  • Familiar with Microsoft Word and Excel
  • Excellent problem solving and critical thinking skills
  • Customer service experience and administrative background
  • Some medical background...ex CNA, Pharmacy Tech, Admissions, LPN