As a Front Desk Clerk, you will be the first point of contact for visitors and customers, representing our company in a friendly and professional manner. You will handle various administrative tasks, including greeting visitors, answering phone calls, managing inquiries, and providing exceptional customer service. Our ideal candidate is a team player with excellent communication and organizational skills.

Responsibilities:
- Welcome visitors and guests with a warm and friendly demeanor.
- Answer incoming phone calls, assist callers with inquiries, and direct them to the appropriate department/personnel.
- Handle check-ins, check-outs, and reservations efficiently, ensuring a smooth process for guests.
- Provide accurate information and directions regarding the company, services, and local attractions.
- Maintain a tidy and organized front desk area, ensuring a professional and welcoming environment.
- Process payments, maintain accurate records and ensure the security of confidential information.
- Assist in coordinating and managing administrative tasks, such as mail handling, filing, and document preparation.
- Resolve customer complaints, conflicts, and issues promptly and professionally.
- Collaborate with other departments to ensure smooth operations and overall customer satisfaction.
- Stay updated on company policies, procedures, and promotions to effectively assist customers.

Requirements:
- High school diploma or equivalent.
- Proven work experience as a Front Desk Clerk, ONQ experience is a MUST.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build and maintain positive relationships.
- Outstanding customer service skills, including patience and professionalism.
- Proficient in using office equipment such as telephones, computers, and basic software applications.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Attention to detail and accuracy in handling administrative tasks.
- Problem-solving skills and the ability to think critically under pressure.
- Flexibility in working shifts, including evenings, weekends, and holidays.